We go out of our way to operate on simplicity, transparency, and zero drama.
Conflicts suck and while we take every preventative, proactive measure to address things before they happen, we can’t catch all of them.
This page explains how we operate, and how we try to close the gap on misunderstandings.
Roles and Expectations
We firmly believe that by having clear roles and expectations, we will all be on the same page and help prevent any potential conflicts from arising.
At the end of the day, we should both enjoy doing business with each other.
Here’s what you can expect from us, and what we expect of you:
- We always execute our marketing strategies in good faith and to the absolute best of our abilities with the sole intent of delivering the fastest ROI possible.
- We expect you to provide us everything that we request in a timely manner in order for us to get the job done.
- We expect a ‘hands-off’ mentality. This means minimal interference and interruptions while we are executing. If you like to micromanage projects, this will not be a good fit, unfortunately.
- We are strong believers in trials. Sometimes they are free, while other times they are paid. This time-frame usually will dictate if 2 parties are a good fit for one another. As such, the first 30 days will be a ‘trial period’ to make sure we’re both operating in a ‘win-win’ capacity. If we’re both happy afterwards, we can move forward and help you scale your current marketing strategies. If we’re both not happy for whatever reason, we amicably part ways.
Investment
All of our services are based on a per project basis.
Billing
All projects are on a monthly subscription basis.
If payment is not collected for any reason, we do not work on your project(s).
Refunds
All refund requests must be in writing, or by phone with a LIVE operator.
Our refund policies fall into 3 buckets:
Full Refund (Day 1-3)
You have 72 hours (3 days) after successful payment to get a full refund.
This gives you ample time to change your mind should you choose to do so.
Partial Refund (Day 4 – 10)
You have up until Day 10 to still be eligible for a partial refund.
You will be eligible for a partial refund less our time and resources invested.
An additional 15% fee will be deducted from your original invoice amount for personnel costs we have incurred servicing your account up to this point.
No Refund (Day 11+)
You will not be eligible to receive a refund of any kind under any circumstance after Day 10.
By this time we have invested our time and resources into your project.
If for any reason you do not want to continue your service, we will stop all work immediately, however, you will not be eligible for a refund.
No exceptions.
Chargebacks & Payments
Client permanently and irrevocably waives any and all right to enact a ‘chargeback’ (that is, a disputed, reversed or contested charge with the applicable bank, credit card or charge card) against these payments for any reason whatsoever against Oracle Nova, LLC.
Last updated on September 24th, 2018